Terms and Conditions

Last Updated: August 2026

About Momentum Disability Services

Momentum Disability Services is a disability support provider delivering services under the National Disability Insurance Scheme (NDIS) and other community support programs. Our services are designed to support individuals to achieve their goals, increase independence, and participate fully in their communities.

Acceptance of Terms

By accessing our website, submitting an enquiry, entering into a service agreement, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please discontinue use of our website and services.

Website Use

You agree to use our website lawfully and responsibly. You must not: Use the website for unlawful purposes. Attempt to gain unauthorised access to any part of the website. Distribute malicious software or harmful content. Interfere with the operation or security of the website. Copy, reproduce, or distribute website content without written permission. We reserve the right to restrict or terminate access to our website where misuse occurs.

Service Information

We aim to ensure that information published on our website is accurate and current. However, Momentum Disability Services does not guarantee that all information is complete, accurate, or up to date at all times. Website content is provided for general information purposes only and should not be relied upon as professional, medical, legal, or financial advice.

Service Delivery

Services are provided in accordance with:
• Individual Service Agreements
• NDIS guidelines and legislation
• NDIS Practice Standards
• NDIS Code of Conduct
• Relevant Australian laws and regulations

Momentum Disability Services works collaboratively with participants to deliver person-centred supports that align with individual goals and preferences.

Participant Responsibilities

Participants are expected to:
• Provide accurate and current information.
• Treat staff, contractors, and other participants with courtesy and respect.
• Communicate changes to their circumstances or support needs.
• Participate in service planning and review processes where appropriate.
• Comply with agreed service arrangements.

Fees and Payments

Fees for services will be outlined in your Service Agreement and may be charged in accordance with:
• Current NDIS Pricing Arrangements and Price Limits
• Agreed service schedules
• Applicable funding arrangements

Participants are responsible for ensuring adequate funding is available for the services requested.

Cancellations and Changes

Participants are encouraged to provide as much notice as possible when cancelling or rescheduling a service.

Cancellation fees may apply where permitted under:
• NDIS Pricing Arrangements• Individual Service Agreements
• Applicable funding guidelines

Details of cancellation requirements will be outlined in your Service Agreement.

Privacy and Confidentiality

Momentum Disability Services is committed to protecting your privacy.

Personal information is collected, used, stored, and disclosed in accordance with:
• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Our Privacy Policy

We take reasonable steps to ensure information remains secure and confidential.

Feedback and Complaints

Participants, families, carers, and stakeholders have the right to provide feedback or make complaints.

Momentum Disability Services is committed to:
• Listening respectfully.
• Responding fairly and promptly.
• Managing complaints confidentially.
• Using feedback to improve service quality.

Information on our complaints process is available on request.

Zero Tolerance for Abuse

Momentum Disability Services maintains a safe and respectful environment for participants, visitors, and staff.

We have a zero-tolerance approach to:
• Verbal abuse
• Harassment• Bullying
• Discrimination
• Threatening behaviour
• Physical violence

Where inappropriate behaviour occurs, Momentum Disability Services may suspend or terminate services and take any necessary action to protect staff and participants.

Intellectual Property

All intellectual property on this website, including:
• Logos
• Branding
• Graphics
• Images
• Documents
• Written contentremains the property of Momentum Disability Services unless otherwise stated.

Content may not be copied, reproduced, modified, or distributed without prior written consent.

Third-Party Links

Our website may contain links to third-party websites. Momentum Disability Services does not endorse or accept responsibility for the content, privacy practices, or security of external websites. Users access third-party websites at their own risk.

Limitation of Liability

To the maximum extent permitted by law, Momentum Disability Services is not liable for any direct, indirect, incidental, or consequential loss or damage arising from:
• Use of this website
• Reliance on information provided on this website
• Technical interruptions or website unavailability
• Third-party website content

Nothing in these Terms and Conditions excludes rights or remedies available under Australian Consumer Law.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from the use of this website or our services will be subject to the jurisdiction of the courts of New South Wales.