Privacy Policy
At Momentum Disability Services, we are committed to protecting the privacy and confidentiality of our clients, carers, and staff. This policy outlines how we handle personal and health information in accordance with Australian privacy laws and the NDIS Code of Conduct.
1. Collection of Information
We collect personal and health information necessary to provide high-quality disability and aged care services. This may include names, contact details, medical histories, NDIS plans, and support requirements. Information is typically collected directly from the client or their authorized representative.
2. Use of Information
The information we collect is used to develop tailored support plans, coordinate service delivery, ensure safety and wellbeing, and fulfill our regulatory reporting obligations under the NDIS Quality and Safeguards Framework.
3. Data Storage and Security
We take all reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access. Information is stored in secure electronic databases and locked physical filing systems, accessible only by authorized personnel.
4. Sharing of Information
We do not share your personal information with third parties unless you have provided consent, or where required by law (e.g., in an emergency or to comply with NDIS audit requirements). Any sharing is limited to the minimum information necessary.
5. Access and Correction
You have the right to access the personal information we hold about you and request corrections if you believe the information is inaccurate or out of date. Please contact our Privacy Officer to initiate a request.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please reach out to our team via the 'Contact Us' page or email privacy@momentumdisability.com.au.